AirPro Diagnostics is Growing. Come grow with us!
AirPro Diagnostics is an innovative growing company headquartered in Jacksonville, Florida that is about to take the automotive electronic diagnostics industry by storm. We have developed a unique product that allows our company to remote in to a vehicle and provide diagnostic services to our clients anywhere in North America. Our product is supported by a strong team of experienced and knowledgeable Automotive Diagnostic Specialists that provide a consultative value-added service to our clients.
We are looking for a positive, team player to join us as an Outbound Client Support Representative.
This position serves to support the Client Support Operation by making outbound follow-up calls to Collision Industry customers who have expressed interest in our product, as well as those who have engaged our services but are currently not maximizing its usage. The candidate will call and ask probing questions to uncover any concerns, issues, or operating challenges the customer is facing that is preventing them from getting the most value out of their investment and will routinely communicate that information/feedback to the appropriate department/personnel for resolution or follow-up.
MAJOR DUTIES AND RESPONSIBILITIES:
The position requires someone who is comfortable handling customers who could be frustrated due to a perceived or real issue they are encountering with the product or one who does not fully understand how the product fits within their standard operating procedures.
Detailed recording of notes and tracking of calls is an imperative part of the job. All training will be provided.
This is a full time benefits eligible position. Our benefits package includes medical, dental, supplemental insurance, paid time off and paid holidays.