Outbound Client Support Representative

Client Relations · Jacksonville, Florida
Department Client Relations
Employment Type Full-Time
Minimum Experience Mid-level

AirPro Diagnostics is Growing.  Come grow with us!

AirPro Diagnostics is an innovative growing company headquartered in Jacksonville, Florida that is about to take the automotive electronic diagnostics industry by storm.  We have developed a unique product that allows our company to remote in to a vehicle and provide diagnostic services to our clients anywhere in North America.  Our product is supported by a strong team of experienced and knowledgeable Automotive Diagnostic Specialists that provide a consultative value-added service to our clients.   

We are looking for a positive, team player to join us as an Outbound Client Support Representative. 

This position serves to support the Client Support Operation by making outbound follow-up calls to Collision Industry customers who have expressed interest in our product, as well as those who have engaged our services but are currently not maximizing its usage.  The candidate will call and ask probing questions  to uncover any concerns, issues, or operating challenges the customer is facing that is preventing them from getting the most value out of their investment and will routinely communicate that information/feedback  to the appropriate department/personnel for resolution or follow-up. 


The position requires someone who is comfortable handling customers who could  be frustrated due to a perceived or real issue they are encountering with the product or one who does not fully understand how the product fits within their standard operating procedures.

  • Make outbound calls to determine why the customer is not utilizing or is under-utilizing the service.
  • Ask the proper probing questions to determine the nature of the customer’s concerns/obstacles or questions
  • Serve as the voice of the customer and communicate relevant information/feedback and make recommendations to the appropriate functional areas
  • Remain knowledgeable and up-to-date on changes and developments with regard to AirPro Diagnostics product(s) and services.
  • Keep management informed of all activity, including timely preparation of reports as required.
  • Demonstrate behavior consistent with the Company’s philosophy as it relates to our customers. 
  • Provide information/updates to the client about AirPro Diagnostics products and services.     

 Detailed recording of notes and tracking of calls is an imperative part of the job.  All training  will be provided. 


  • Direct experience in the collision industry highly preferred
  • 1-2 years of outbound customer contact experience
  • Ability to easily and quickly build relationships
  • Ability to handle and resolve conflict 
  • Ability to ask probing questions to fully understand the customer’s challenges. 
  • Extremely high attention to detail. 
  • High organizational/time management skills
  • General computer operating skills
  • Intermediate office suite skills (Excel, Outlook, Word, etc.)
  • Outstanding customer service and persuasive speaking skills
  • Passionate and positive attitude; professional demeanor
  • Comfortable with technology
  • Self-starter
  • Good problem-solving skills
  • Excellent interpersonal skills, written and oral communication skills, and multi-tasking skills.
  • Must be able to pass a criminal background check and drug screen

This is a full time benefits eligible position.  Our benefits package includes medical, dental, supplemental insurance, paid time off and paid holidays. 




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  • Location
    Jacksonville, Florida
  • Department
    Client Relations
  • Employment Type
  • Minimum Experience